Find out more about the work we do to progress each area of our sustainability strategy.
Cultural positivity
We are committed to promoting a positive culture that creates equal opportunities and nurtures talent in a safe and mindful environment. Our commitment to making WiIlmington a great place to work for all is focussed on three key areas:
Our vision
“We are a company with rich diversity, experiences, knowledge, and perspectives which powers our innovation and creativity to help our customers to do the right business in the right way”
Our ambition
- Workforce: We have a diverse workforce and we attract, develop and retain the best people
- Workplace: Our people feel they belong and we learn from each other and innovate together
- Marketplace: We have an instinctive understanding of our customers and we deliver what they want
Our Ambition
- To achieve the full potential of our people by supporting strong health and wellbeing
- To ensure our people are supported to drive the innovation, creativity and dedication that fuels sustainable business growth
Our Ambition
To echo the ambition of our training businesses within our own workforce, by looking for new and engaging ways to develop individuals and teams
Customer empowerment
We empower our customers to realise maximum value from our offering by embedding a customer-led approach to product development and delivery.
We focus on three key areas to achieve this:

Accessibility
Produce products that are accessible to all, with a consistent approach to each core product group.

Innovation, flexibility and agility
Embed a dynamic product management approach that can respond rapidly to change whilst maintaining high quality outputs.

Customer engagement
Ensure customers directly inform the new product development agenda, and facilitate strong communication channels for customer feedback.
Proactive assurance
We value transparency and commit to the highest standards of digital protection, regulatory compliance, ethics and production.
These high standards are reflected in our day-to-day business conduct and our digital-first approach delivering the best in class digital products.
We hold all our teams accountable to maintaining these standards, with annual targets to demonstrate compliance set out in our annual report.
We also ask our business partners to share these values, as set out in our supplier code of conduct.
Environmental responsibility
We are committed to supporting a healthy planet for our people, our partners and our local communities to prosper.
We want to ensure our business plays an active role in tackling the climate change and biodiversity loss crises.
Our approach to resource management is reflected in our environmental policy.

