Find out more about the work we do to progress each area of our sustainability strategy.
Cultural positivity
We are committed to promoting a positive culture that creates equal opportunities and nurtures talent in a safe and mindful environment. Our commitment to making WiIlmington a great place to work for all is focussed on three key areas:
Our vision
“We are a company with rich diversity, experiences, knowledge, and perspectives which powers our innovation and creativity to help our customers to do the right business in the right way”
Our ambition
- Workforce: We have a diverse workforce and we attract, develop and retain the best people
- Workplace: Our people feel they belong and we learn from each other and innovate together
- Marketplace: We have an instinctive understanding of our customers and we deliver what they want
Our Ambition
- To achieve the full potential of our people by supporting strong health and wellbeing
- To ensure our people are supported to drive the innovation, creativity and dedication that fuels sustainable business growth
Our Ambition
To echo the ambition of our training businesses within our own workforce, by looking for new and engaging ways to develop individuals and teams
Customer empowerment
We empower our customers to realise maximum value from our offering by embedding a customer-led approach to product development and delivery.
We focus on three key areas to achieve this:

Accessibility
Produce products that are accessible to all, with a consistent approach to each core product group.

Innovation, flexibility and agility
Embed a dynamic product management approach that can respond rapidly to change whilst maintaining high quality outputs.

Customer engagement
Ensure customers directly inform the new product development agenda, and facilitate strong communication channels for customer feedback.
Proactive assurance
We instil a culture of strong ethical compliance and responsible digitisation across the portfolio.
Our ethics policies are designed to provide clear and consistent guidance to our people to ensure they demonstrate the highest standards of ethical conduct.
We also take a proactive approach to uphold the highest standards of cyber security and data privacy. Our digital assurance process is governed by skilled individuals who maintain high levels of control and compliance in this area and implement best practice in governance, incident response, training and testing.

Environmental responsibility
We are committed to supporting a healthy planet for our people, our partners and our local communities to prosper.
In response to the climate change and biodiversity loss crises, we want to ensure that our business plays an active role in addressing these challenges. This is reflected in our environmental policy.
We are now a carbon neutral business, and are working hard to set ambitious net zero targets. Learn more about the high quality carbon offset projects we support by following this link.