Stakeholder engagement

Section 172 Companies Act 2006

In discharging their Section 172 duties, the Directors of the Group are required to have regard, among other matters, to the: likely consequences of any decisions in the long term; interests of the Company’s employees; need to foster the Company’s business relationships with suppliers, customers and others; impact of the Company’s operations on the community and environment; desirability of the Company maintaining a reputation for high standards of business conduct; and need to act fairly between members of the Company.

The board follows a robust decision-making process, which is designed to ensure that any decisions made consistently reflect Wilmington’s culture of openness and transparency. The key reference points for decision making by the board are: the impact on the group’s overall strategic objectives; the effect on its principal risks and uncertainties; and positive alignment with the core values underpinning the group’s sustainability strategy. At the heart of all of these factors is consideration of the group’s stakeholders, because it is these groups who have the most significant impact on creating positive outcomes for the group as it strives to create long-term value.


How we engage

Our people

Employee engagement surveys

Global employee town halls

Dynamic intranet information portal

Bespoke performance development review process


Investor roadshows

Analyst briefing sessions


One-on-one engagements and conference calls


Customer Advisory Groups (‘CAGs’)

Strong and accessible communication channels

Product feedback surveys


Strong and accessible communication channels

Clear policy guidelines on portfolio websites

Communities and the environment

Local charity support initiatives

GHG reporting and improvement initiatives