Intelligence. Training. Education.
We have an instinctive understanding of our customers, which enables us to deliver what they need through helping them with risk management, governance and compliance. Our brands operate within two distinct areas across various industries;
In our Intelligence division, we provide must-have, authoritative risk and compliance data to a range of industries globally, including insurance, pension, charity and healthcare. Learn more here.
In our Training & Education division, we provide innovative training from our Barco studio and bespoke technical support for customers to ensure they have a skilled workforce. We do this across a range of industries, such as financial services, accountancy, law and healthcare. Learn more here.
Project/Services
Our customers trust us for mission-critical insight into the regulations that affect them and also for complementary training that helps embed a culture of compliant business conduct.
What we do
Peter Kelly of MTS Chartered Accounts - "Mercia carried out our annual compliance review. They provide us with the objective assessment we wanted from the outset, with timely and constructive comment when it is merited. We are confident that by meeting their exacting standards, we will be well-placed when our compliance visit comes again! Equally important to us is the ongoing support which is readily available for when those tricky issues arise. For a professional, constructive and consistent compliance service we can recommend Mercia".
Derek Vennard, Head of Business Banking at TSB - "After our first meeting we felt we were talking to a TSB Partner who held the values we live by – honesty, integrity, transparency. Our early conversations were invaluable, and we immediately felt we were talking to a part of TSB and not an external provider.
ICA helped us create sustainable change; their approach allowed us to retain control of the end product and flexibility in how we deliver it in the future. The 'train the trainer' approach was crucial to us demonstrating to our stakeholders that this would have an immediate impact, deliver value beyond the initial workshops and help the internal team to also develop their own capabilities.
The facilitator was extremely engaging and didn’t talk ‘at’ the participants, but rather shared stories that brought the training material to life and that they could relate to in their everyday lives. It was different to financial crime training we’ve had in the past, it was fun and enjoyable. We learned a lot more because of this and it increased the partner’s likelihood to apply what they’ve learnt back in the workplace"